We apologize for the inconvenience, but we're performing some maintenance. (2024)

FAQs

How do you apologize for inconvenience professionally? ›

I am writing to express my regret for [briefly state issue]. Please accept my sincere apologies for the inconvenience caused. Rest assured, measures have been taken to fix [the issue] and prevent a recurrence. Thank you for your understanding.

"I/We apologize for any inconvenience caused." "Sorry for any trouble caused." "Please accept our/my sincere apologies."

What Does The Phrase 'Sorry For The Inconvenience' Mean? By saying 'sorry for the inconvenience', you express regret to a customer for the error and for the discomfort that your actions (or lack thereof) have caused. In customer support, it is common to use this phrase, but there are better ways of saying it.

Use the words "I'm sorry" or "I apologize." Consider using these exact words so the other person knows the purpose of your communication. Avoid saying things like, "I didn't mean to miss the meeting," and instead use, "I sincerely apologize for missing the meeting." Apologize privately.

We sincerely apologise for any inconvenience caused. This is more than a minor inconvenience. The closing of the shop caused great inconvenience. We have apologised for the inconvenience caused and are making sure that we put this right.

Be specific: Rather than saying "sorry for the inconvenience," be specific about the issue. For example, you can say "sorry for the delay in your order" or "sorry for the technical glitch that caused the problem."

this may have caused” The “may” here implies that there might not be anything wrong at all. That's a classic non-apology apology move. It slights the very real problems that customers are experiencing. If this didn't affect them, you don't really need to say anything.

No problem / No worries / Don't worry about it. It happens. I forgive you / You're forgiven. I appreciate your apology. / I accept your apology.

"Sorry for the inconvenience" lacks an authentic feel and comes across as insincere or formulaic. Repeating it might make customers feel like another transaction rather than valued individuals. And that's where a genuine apology steps in like a superhero, cape and all.

What can I say instead of apologize for the inconvenience? ›

Professional apology email without saying sorry

Dear [Recipient], I hope this email finds you well. I am writing to address the recent incident of [shipment confusion] that occurred between us. After reflecting on the situation, I realize that my actions may have caused you inconvenience or frustration.

Acknowledge what happened, what you did, and what damage you may have done. Make it clear that you understand why your actions were wrong. Avoid justifications and obfuscations. The words “if” and “but” don't belong in your apology, nor does pushing the blame off on someone or something else.