It’s easy!
- Find a location that accepts UPS packages.
- If you're dropping off, make sure your package meets the criteria (see FAQs below). Then seal and attach a prepaid label to your package before you come in.
- If you're dropping off, make sure you have a valid, government-issued ID that matches what's on the package (see FAQ below).
With so many neighborhood locations and convenient hours, we make it really easy to get your packages when you can.
We keep your prescriptions safe and sound. And now we’ll keep your packages safe and secure. (Read: No porch pirates or freak rainstorms!)
Worried that home delivery of a gift could ruin the surprise? We’ll hide it for you. Promise.
No. You don’t need a UPS account to send packages or to pick up packages rerouted to a CVS store.
You only need a UPS My Choice® account if you want to set up a participating CVS location as your default delivery address.
CVS can’t accept age-restricted items like alcohol. We also can’t accept large, bulky items like tires and appliances.
Because of space limitations, we accept packages that:
- Weigh 44 pounds or less
- Aren't over 130 inches in length and girth combined (L+2W+2W)
- Aren't valued over $5,000
- Don't contain restricted items, such as firearms, ammunition and hazardous materials
No. CVS does not have packing services. Any packages you drop off must be sealed and a prepaid label must be attached before you come in.
If you're returning an item, you might already have a prepaid return label created by the retailer. (Sometimes it comes with the initial shipment; sometimes you need to request it through the returns process.)
If you're sending something to a friend or family member, go to the Shipping tab on UPS.com
to put in the details and generate a prepaid label.
Note: CVS stores accept 5- to 7-day ground and air packages.
Yes. CVS can accept 5- to 7-day ground and air packages.
Yes, if you include a commercial invoice.
Most packages will be picked up within 24 hours. Select stores do not have Saturday pickup. In addition, UPS will not pick up packages on Sunday, holidays or in certain weather conditions. Use the UPS tracking tool to check package delivery status.
After an attempt to deliver to your address, your UPS delivery person can choose to reroute your package. They will leave it in the care of a CVS location, and you'll be notified of the change. Then you can pick it up when it's convenient (within 7 days).
Yes. You'll need a UPS My Choice account. Sign in and specify which CVS location you'd like UPS to ship to as your default. Set up UPS My Choice account now
You have up to 7 days, depending on store hours. If you don't pick up your package by then, CVS will return it to UPS.
We need to make sure that the package actually belongs to you.
The name and address on your ID must match the name and address on the package.
- If either the last name or full address on your ID doesn't match, you can provide the package tracking number or shipper-provided package release code (if required).
- If the address on your ID doesn’t match, you can bring proof of residency (like a utility bill) that does match the address on the package.
Yes. She or he will need to provide proof of a connection to you or the address on the ship-to label.
FAQs
Choose your delivery location as a UPS Access Point™ at the time of ordering your goods. UPS handles delivery from supplier to elected UPS Access Point. Provide proof of identity to collect your parcel. Notification sent and your parcel awaits to be collected at a time convenient to you.
Can I put my UPS package in a drop box? ›
Drop Your UPS Packages Off
We've got locations all over and it's totally free. The UPS Store: Multiple, wide-ranging services. UPS Access Point: Drop-off or pickup at local businesses. UPS Drop Boxes: For 24/7 drop-off.
Can I drop off an UPS package at my local post office? ›
With UPS Mail Innovations Returns, your customers can conveniently return their packages using their mailbox, postal carrier, local post office or any postal drop box nationwide.
Can someone else pick up my UPS package? ›
Note: If someone else is picking up the package on your behalf, they will need to bring a signed authorization letter from you, a copy of your government-issued photo ID, and their own government-issued photo ID.
How to use an UPS drop off point? ›
Alternatively, you or your customer can redirect any shipment to a UPS Access Point® before it arrives for delivery. If you're dropping off a package for delivery, the process is similar. Simply scan your label at the kiosk, the door will open, and you leave your package there to be picked up by the UPS driver.
Is a UPS drop off point the same as an access point? ›
Choose UPS collection or drop-off points, also known as UPS Access Point™ locations, for your deliveries. These are local shops in your neighbourhood, such as grocers or corner shops where you and your customers can drop off and collect parcels.
How to schedule UPS pickup without an account? ›
How To Schedule a UPS On-Call Pickup. You can have your shipment picked up from your home or office by scheduling your pickup online at the link below or by calling 1-800-PICK-UPS® (1-800-742-5877). UPS will pick up all packages with a single pickup request; you'll not be charged additional pickup fees per package.
What happens if I put an UPS package in a USPS mailbox? ›
When this occurs, USPS steps in to handle the package and ensure its delivery. While there may be some differences in delivery times between UPS and USPS, rest assured that your package will still reach its destination.
Can you drop UPS to Post Office? ›
You cannot drop off boxes for delivery through UPS Access Point at a Post Office, but you can arrange this directly with the UPS courier if that's more convenient than using a drop off point.
What happens if UPS finds drugs in a package? ›
The package will be seized and the sender and recipient may face legal consequences depending on the laws of the state or country where the package was sent and received.
If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable.
What happens if a package needs a signature and no one is home? ›
If the shipment requires a direct or adult signature, then someone must be available to sign in person. If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.
How often do UPS collect from access points? ›
Transit times
Most parcels take just 1 working day to be delivered. Each UPS Access Point™ has a daily collection from UPS (excluding weekends). The collection time for each UPS Access Point™ can be found here.
How safe are UPS Access Points? ›
UPS Access Points offer a convenient alternative for receiving packages when you're not home. Understand that these are secure locations where you can collect or drop off your parcels. The benefits of using UPS Access Points include flexibility in delivery options and the ability to avoid missed deliveries.
How long will UPS hold a package at Access Point? ›
Can you hold my packages while I'm away? Yes, if you're a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. UPS Customer Centres can hold your package for up to five business days.
Why did my UPS package go to an access point? ›
If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days.
